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Terms and Conditions

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SPA Terms and Conditions

-This page is an automatic translation of the original text in Spanish-

BOOK IN ADVANCE

We recommend you book in advance to ensure that you successfully book the time and services you desire.

CANCELLATION POLICY

To avoid a 50% service charge, reservation cancellations must be done no less than 24 hours before the date and time they were booked. No refund will be given for cancellations made less than 12 hours before the time and date of the reservation or for missing appointments.

You can cancel your reservation by sending an email to gestion@slowspabarcelona.com or calling the phone +34 936 836 493.

ARRIVAL AT THE SPA

We recommend you arrive 15 minutes before the appointment to allow time to change and fill out the form.

AGE REQUIREMENT

Minimum age to enter the spa premises is 16.

HEALTH CONDITIONS

The service team must be informed of any health concerns or requirements, allergies or other conditions that may be affected by the services provided.

LOST OR DAMAGE

The spa does not assume responsibility for any accidents or injuries that may occur, or losses or damage of personal belongings.

BOUTIQUE

To extend your spa experience to your own home, visit our boutique where you can find all of our best sellers.

EXCHANGES AND REFUNDS

Unopened properly sealed products can be exchanged for other products for a period of 30 days from the date of sale. The original receipt must be shown along with the product. Cash or credit payouts will not be made.

-This page is an automatic translation of the original text in Spanish-

GENERAL CONDITIONS

1. GENERAL CONDITIONS OF CONTRACT

The general conditions of sale of services and products in www.slowspabarcelona.com described below (hereinafter General Conditions), exclusively govern the contractual relationships between the users of the site www.slowspabarcelona.com -owned by the company 08-INVERBARNA WAYRES, SLU (B64790439) and with fiscal domicile at c / Consell de Cent 391 08009 – Barcelona-, hereinafter referred to as “user”, “customer” or “you”, and the seller www.slowspabarcelona.com (hereinafter referred to as “PROVIDER”) ). These general conditions of sale are the only applicable and replace any other general condition, except in case of prior cancellation, express and written. The PROVIDER may occasionally modify, without prior notice, the articles of their general conditions, so it is advisable that they be read at each visit to www.slowspabarcelona.com (hereinafter referred to as “site”). These modifications are attributable to their publication on the Internet and may not apply to contracts previously concluded. Each purchase / contracting of services through the web is governed by the general conditions applicable on the date of the order. We consider that once a request / contract has been made for a treatment, all the general conditions of sale have been accepted without reservation after having read them. By accessing the website, you agree to respect the General Conditions and the Conditions of Use contained therein. The use of the website implies full acceptance by the user of all the General Conditions of use of the website in force at each time the user accesses it, so if he does not agree with any of the conditions set out here, you should not use the web.

2. HOW TO BUY A PRODUCT / HIRING A TREATMENT

To buy a product / book and pay for a treatment on our site, you only have to choose the treatment or Ritual that you want to acquire or, if applicable, the Gift Pack, add it to the basket, indicating the recipient’s information, the delivery form and process the order, using the means of payment you prefer.
To make the reservation of your treatment on our website or access certain services, you must register your personal data and choose a password that will allow you to access all those areas that require prior identification. This will prevent that, in the future, he has to fill them out again.
If you find it more convenient, you can also make the purchase over the phone. Simply choose the treatment you want to buy and call +34 936 836 493.

3. PRICES

The prices of the treatments and the gift packages indicated on the website are shown in € and correspond to final purchase prices without including shipping costs. www.slowspabarcelona.com reserves the right to modify its prices at any time. However, Slow Spa Barcelona undertakes to apply the current rates indicated on the website at the time of purchase.

4. DELIVERY OPTIONS OF THE GIFT PACKS

The user has several delivery options for their gift pack, some can generate shipping costs depending on the selected option:

-Virtual delivery: Once the payment of the order has been confirmed, a digital gift pack in PDF is sent to the indicated e-mail address within a maximum period of 24 hours. The printed Gift Pack check must be presented by the beneficiary on the day of his / her appointment.

-Delivery by mail / courier: Once the payment of the order has been confirmed, the gift pack is sent physically by a transport company to the postal address communicated during the processing of the order. This option may involve shipping costs that vary depending on the geographical area.

5. SHIPPING COSTS AND DELIVERY PERIOD

The virtual delivery of the gift pack by email does not entail shipping costs and is received immediately upon receipt of the payment.
The delivery by transport company entails shipping costs of € 5.00 (VAT included) for all of Spain. For shipments outside of Spain, a consultation must be made at +34 936 836 493 / info@slowspabarcelona.com. The delivery times are usually the following:

-For shipments to Spanish territory the delivery time will be: Barcelona: 24 hours, province of Barcelona: 2 business days, out of province: 3 business days.

6. METHOD OF PAYMENT

The user can opt for 3 forms of payment for the purchase of gift packs at www.slowspabarcelona.com through secure payment solutions:

– With PayPal account.

– With a credit card through the secure PayPal website or the Servired payment gateway.

– If you prefer, you can also make the payment in person at our facilities: C / Consell de Cent 391 – 08009 Barcelona.

7. BILLING AND CHARGE DOCUMENT

Once the payment of the gift pack order has been received, the corresponding charge document is sent and sent to the e-mail indicated. You can issue the corresponding invoice on the day of redemption of the gift pack.
If you want to request an invoice, you must send us an email indicating the number of the gift pack and your tax information.

8. CONDITIONS OF USE OF THE GIFT PACKS

The use of gift packs purchased through www.slowspabarcelona.com follow the general booking conditions of Slow Spa Barcelona.

1- RESERVATION AND CONDITIONS OF CANCELLATION

To use your gift pack, the beneficiary must contact us to arrange the date and time of their appointment, by phone at +34 936 836 493 or by email reservas@slowspabarcelona.com.

At the time of making your reservation, you will be asked to communicate the number of your gift pack.

On the day of your appointment, the customer must present the gift pack received. The gift pack is considered as a payment method. Without the presentation of this gift pack you will not be able to use and exchange said gift pack.

To make a modification or cancellation of a reservation, you will be notified at least 24 hours in advance (48 hours for group bookings of more than 4 people). Otherwise, the gift pack would lose its value.

2- VALIDITY OF THE GIFT PACK

The gift pack is valid for 6 months from the date of purchase. Once expired, the gift pack loses its value.
No refund of gift pack is accepted under any circumstances, you can not use or exchange the gift packs for the purchase of other services than the treatments or Rituals in force in our establishment.

3- AMOUNT OF THE GIFT PACK

The gift pack is always considered as an amount in Slow Spa Barcelona treatments. If the beneficiary wants to modify or extend the treatment or Ritual that is included in his gift pack, he can do so by letting us know when making the reservation.

– In the case of opting for treatments with a value higher than the amount of the gift pack, the corresponding difference must be paid on the day of your appointment.

– In the case of opting for a treatment with a value lower than the amount of the gift pack, the difference will remain pending to be exchanged, always during the validity period of your gift pack.

4- LOSS OF YOUR GIFT PACK

The gift pack received has a value. In the case of losing the gift pack, you can not issue another gift pack.

The gift pack is not REFUNDABLE.

9. SECURITY

Slow Spa Barcelona, never receives the data of the credit card communicated. These are processed directly by the online payment company PAYPAL, or the REDSYS gateway, which notifies us of the completion of the operation.

10. PERSONAL DATA MANAGEMENT

In order to process the user’s request, certain personal information is requested, such as name and surname, address, telephone number, e-mail, company name, CIF, which are treated in a computerized manner. You expressly authorize such data to be archived in our customer database for internal use.
In accordance with the provisions of Organic Law 15/99, of December 13, Protection of Personal Data and development regulations, you can, at any time, access, modify or request that we cancel your personal information from our database. In order to cancel your personal information, you will have to send us an email requesting such cancellation, indicating your personal data.
When a client registers on our secure server or places an order, your personal, domiciliary data, and those related to your payment method, are incorporated into our database, used only to process the order, as well as for send information about offers and services that may be of interest to you.
08-INVERBARNA WAYRES, S.L.U. ensures the confidentiality of the data provided by our customers, and guarantees that, under no circumstances, will be transferred to third companies. Only authorized employees have access to the databases that store user information or the servers that host our service.

11. INTELLECTUAL PROPERTY

08-INVERBARNA WAYRES, S.L.U. with CIF B64790439 makes the sale of the gift packs of the treatments offered on its website. The operations of sale of gift packs made on the web will be understood to have been carried out in the c/ Consell de Cent, 391 in Barcelona.

-This page is an automatic translation of the original text in Spanish-